Faq

Registration and User Accounts

A registration has many advantages and is necessary to be able use Dockyea to the full extent and gain access to your “My Dockyea” account section. When you register, you can post your own ads and save ads to your favourites list. You can also rate other users, access the messaging centre to send and answer questions, and much more. We also need your email address to keep you updated about your ads and inform you of messages from other users.

Why do I have to register?

Registering on Dockyea is free. Creating an account just takes a few steps. Click on “My Dockyea” in the top-right corner of the page. Then click “Register in 30 seconds”. There you can register with either your email address, or your Facebook or Google+ account. If you register with your email address, you will then need to confirm your email address and create a username and password and save it.

What type of accounts are there?

In addition to the basic account, you can also purchase a Dockyea Premium Account. As a Premium member you have many advantages, for example, your ads will be highlighted with a Premium label. More information can be found here

I have registered with my email address, but I can’t log in.

To be able to log in, you must first confirm your email address. You’ll receive an email from us after registration prompting you to do this. Click on the button in the email to confirm your registration. You will then be redirected to a form where you have to choose your username and password, and agree to our terms of use. After this, your registration is complete and you can log in with your chosen password. 
If you have not received a confirmation email, please check your spam folder. If you have received an email, but the confirmation button does not take you to the correct page, please copy the full link of that page from the URL bar at the top of your browser and paste it into a new window.  If the email is also not in your spam folder, or copying the link also does not work, please contact our Customer Support.

What can I do if I forget my password?

To get a new password, click on “Log in” below “My Dockyea”. On the left menu bar, click on “Can’t access my account” and enter your email address or username. We will then send you an email with a link that allows you to enter a new password. In the future, you can use your new password to log in.

How can I change my password?

Log into your account, click “My Dockyea” in the top right hand corner. Then click “Settings”, where you can then click “Change Password”. Please type in your old password, followed by your new one.

Can I change the email address or username linked to my account?

Unfortunately, it is not possible to change your email address of username after having registered on Dockyea. You do have two alternatives: 

1) Delete the account tied to your old email address and create a new one for free (Ads will also need to be created again).

2) You can add additional email addresses to your account. To do this, log into “My Dockyea” as usual and hover over the “Settings” option within the menu bar at the top of the page. A drop-down menu will appear. Click on “Add Email Address” and then provide the new email address you would like to add to your account.

How can I delete my account?

Log into your Dockyea account as usual. Before you delete your account, you have to delete your ads. Hover over the “Settings” option within the menu bar at the top of the page and select “Delete account”.

How can I find out if there are newly posted ads related to my searches on Dockyea?

On Dockyea, you have the option to save your searches. Just indicate all your search specifications and then type in your email address and select the email frequency at the bottom of the same page. 
You can now expect to receive emails about new ads related to this search via email.

You can also manage your saved searches under “My Dockyea”. After logging in, select “Alerts” from the menu and click on it. From the “Alerts” overview, you may view, edit or even delete your saved searches.

What are my Favourite Ads and how can I use it?

My Favourite Ads is another free service for our Dockyea users. It allows you to save ads that you find interesting and review them at a later time. To add classified ads to your list of favourites, simply click on the star beside the ad’s title, or on the mobile version, click on the “Save” button. A second click on the star/button will remove the ad from your favourites list.  At the top right corner of the desktop version you will see the same star icon with a number next to it that indicates the number of postings that you have added to your list of favourites. Clicking on that star will let you see your full list of favourite ads